FAQ

We and the City of Jeffersonville safety forces place your security first and foremost. We secure all the perimeter streets around the venue, fence the outdoor site so no un-authorized vehicles can enter it, check every bag and all attendees when they enter, enforce a no weapon and no carry policy, and train our staff how to quickly contact trained safety and emergency response personnel.

The second rule of Abbey Road On The River: Have fun, leave the planning to us.  We will solve your problems and answer all of your questions and make you happy when you show-up. We mean it!

For questions you have about Abbey Road on the River not listed below, please email us at AROTR18@gmail.com.

 

 

Q. Where Is Everything?

A.  Abbey Road on the River is primarily staged at the Big 4 Station Park, located at Chestnut and Pearl Streets in Jeffersonville, IN 47130 (Louisville North) at the foot of the Big 4 Pedestrian Bridge that connects the Louisville and Jeffersonville waterfronts.

Additionally, we present shows at 300 Spring Street and The Radisson Hotel Grand Ballroom.

We are very excited for year two at our new home. Not only is it a beautiful backdrop to enjoy and celebrate the music of The Beatles, but it offers several eating and shopping options within walking distance.

See map and more here.

 

Q. How much are tickets?

Thursday: $20

Friday/Saturday/Sunday:

  • Before 3pm: $20 General Admission
  • After 3pm: $35 General Admission, includes $10 food and beverage tickets
  • Reserved Tickets: $80

Monday: $20

Kids prices:

  • Ages 9 and under FREE

  • Ages 10-21: $10 

 

Q.  Where Can I Get Tickets?

A.  We have plenty of options for ticket purchasing this year:

  1. Online
  2. In Person in advance
  3. Walk-Up Tickets available until sold-out at our on-site box office location during the event

Event box office hours:

  • Thursday, May 24: 12pm-10pm
  • Friday thru Sunday, May 25-27: 11am-10pm
  • Monday, May 28: 11am-8pm

On-site Phone Number: coming soon

 

 

Q. Will There Be a Shuttle Service Between the Radisson, Sheraton and the Festival Site?

A. Yes! There will be one trolley and five buses running from 11:30am-2am. The service is free and we will post more info after May 15.

 

 

Q. Is the Park Accessible?

A. While the venues are 100% accessible, it is a large site and can be difficult at times to get everywhere as easily or quickly as you may hope. Please let us know if you have any questions or require assistance. We want to make sure everyone is accommodated.

 

 

Q. Can I Bring a Lawn Chair?

A. Yes, BUT, lawn chairs can only be used in designated areas, and you must place your chair no more than 3 inches from your neighbor's chair(s).

 

 

Q. Can I Leave and Come Back During the Event?

A. Yes, the daily wristband is the only access you need to get in and out of the festival. 5-day Best Fans get one wristband for the weekend. Wristbands and colors change every day for day single day reserved and GA and walk up. Everyone will pass through security every time they re-enter the festival site.

 

Q. What Happens if it Rains?

A. We do our best to dodge raindrops and have schedule contingencies. Even if it rains, you will get to see many concerts.

 

Q. Where Do I Park and How Much Does it Cost?  

A. We have parking at the corner of Mulberry and Maple and Mulberry and Court Ave and more to choose from here.

 

Q. Is There Security on Site?

A.  Yes, there is 24-hour security. Everyone will be scanned by hand held metal detectors each time they enter the festival grounds and event security will be stationed at 300 Spring and the Radisson ballroom.

 

Q. Are There ID Requirements or Age Limits to Enter the Event?

A. No one under age 17 will be admitted without an adult over age 21.

 

Q. Are Pets Allowed?

A. Service Dogs only

 

Q. May I Bring Water?

A. Yes, one (1) 20 oz. sealed bottle per ticketed person.

 

Q. Are Strollers Allowed?

A. Yes, if it is for an infant/toddler.

 

Q. Will There Be a Lost & Found? (lost keys, cell phones, etc.)

A. Yes, there will be a Lost & Found booth at Main Box office.

 

Q. Will There be First Aid on Site?

A. EMS on duty at corner of Market and Mulberry.

 

Q. Will There be a Festival Map Available Ahead of Time?

A. Yes, click here. It will also be on the festival guide offered upon entrance. LINEUP SUBJECT TO CHANGE.

 

Q. Can I Bring an Umbrella?

A. Yes, but please be considerate of others around you.

 

Q. Is My Registration/Ticket Transferable?

A. Yes

 

Q. May I Update My Registration Info?

A. Yes

 

Q. Do I Have to Bring My Printed Ticket to the Event?

A. No, but we hope you do. It really helps.

 

Q. What if the Name of the Attendee Doesn't Match the Registration/Ticket Info?

A. Remember rule #1? Don't worry, we will work it out!

 

Q. What's the Refund Policy.

A. There are no refunds.

 

Q. Are There Bike Racks on Site?

A. Yes

 


Here are the some more do's and dont's

  1. Don't worry!
  2. No coolers, picnic baskets, camelbacks will be allowed. Outside food will be only allowed for children,( i.e. what they need-fruit, snacks, milk), and adults with dietary restrictions can carry small amounts in a purse or medium sized backpack. Fans can bring in one (1) bottle of sealed water not to exceed 20 oz. each.
  3. There is no smoking at Big 4 Station Park.
  4. Drink tickets and proper ID are required for alcoholic beverages. ID’s will be checked regardless of age for alcoholic beverages. These tickets may be purchased at designated ticket booths. Cash or credit card is accepted at ticket booths. We offer beer, but also offer wine, bourbon and a great variety of spirits for sale on the venue.  Check out our bars for specifics.
  5. The guest information and ticket check-in is at the 3 outdoor box offices on Maple, Pearl and Mulberry. This area is open all hours of the festival.

 

 

Details, Details, Details...

Q. I purchased my ticket months (weeks) (days) ago and still don't have it. Where is it?

All of our ticketing is electronic thru Universe and you should have received the electronic ticket as soon as you made the purchase. If you do not have a confirming email drop us a note and we will fix it up.

 

Q. I purchased my ticket during Abbey Road on the River 2017 and still have not received it. What do I do?

If you cannot find yours contact us and we will resend it.

 

Q. What if I cannot print or lose my ticket?

Don't worry! We have a record of every ticket purchase and can easily track your order at the box office when you arrive.

 

Q. When and how do I receive my wristband?

There are two ways; bring the ticket that you purchased through our website and we will scan it and exchange it for a wristband, or purchase one each day at the box office.

 

Q. Who are the folding chairs in front of the Lawn stage for?

They are reserved for AROTR. patrons who purchased reserve/ultimate tickets to ride.

 

Q. Are the wristbands transferable? Example, if I can't stay up for a late night show, can my teen use it?

No, we cannot transfer wristbands or any other credential.

 

Q. What happens if I lose my pass?

If you purchased your tickets through our office or website your order is in our file.

 

Q. What happens if I lose or break my festival wristband?

Just bring the broken wristband to the Box Office for a replacement.

 

Fun Stuff You Should Know

Q. How hot will it get in the day and how cold will it get at night? Will it rain?

While we all hope for the best, watch the forecast, and pack accordingly. A jacket, sweater, hat, flip-flops, couldn’t hurt. Bring sunscreen and ear plugs for kids.

 

Q. Can I bring my guitar, banjo, ukulele, cowbell, timpani, etc. to the late night sing along?

Yes, just don’t bring them all.

 

Can I hang out with the bands?

I like bands. And the Abbey Road on the River Bands like the fans: bring them cookies and we know they will hang out with you.

 

  
Lastly, we love you. We want you to have a great time, take lots of pictures and make some wonderful memories. We're looking forward to this event and we can't wait to see you there!

For other questions regarding Abbey Road on the River, please email: AROTR18@GMAIL.COM

For Media questions regarding Abbey Road on the River, please email: Ali@m2maxmedia.com